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After you submit, open the report from My reports. A submitted report has these tabs:

Statuses

See Report lifecycle for the full rules.

Reply to the triage agent

When the status is Needs your reply, the report page shows The triage agent asked you a question.
  1. Open Messages and read the question.
  2. Type your answer. To add evidence, select Attach.
  3. Select Send, or press Cmd+Enter or Ctrl+Enter.
Your reply starts the next triage turn. The status changes to In triage.
Answer the exact question. Give the request, the account, or the file that the agent asked for. If a reply first makes the flaw reproducible, that reply can set the priority time of your report. See Duplicates.
Before the triage agent closes a report for missing information, it is instructed to warn you in a question first. There is no automatic reply deadline.

Send more information

Before a final decision, you can send a message in any of these statuses: In triage, Needs your reply, Paused, and In review.
  • In Needs your reply, the message is a reply and starts a turn.
  • In In triage, the agent reads the message on its next turn.
  • In Paused or In review, the Kalligator team reads the message when it reviews the report.
A message can have only files and no text.

Withdraw a report

You can withdraw a report before the final decision.
  1. Open the Withdraw tab.
  2. Select Withdraw report, then Confirm withdrawal.
Withdrawal stops triage. If the report holds an active-report slot (In triage, Needs your reply, or Paused), withdrawal gives it back. You cannot edit or submit the report again. The report stays readable. You cannot withdraw a draft. A draft does not use a slot.

Appeal a decision

After a final decision, you cannot send messages on the report. To appeal, send an email to nathan@kalligator.com with the report ID.

Track reports with the API

Poll for changes with updated_since. Then read the thread of each report that needs your reply.
Get changed reports
Reply to the agent
To attach a file to a message, first upload it with PUT /api/reports/{report_id}/files/{file_id}. Then send its ID in files. See Retries and polling.