Statuses
See Report lifecycle for the full rules.
Reply to the triage agent
When the status is Needs your reply, the report page shows The triage agent asked you a question.- Open Messages and read the question.
- Type your answer. To add evidence, select Attach.
- Select Send, or press Cmd+Enter or Ctrl+Enter.
Send more information
Before a final decision, you can send a message in any of these statuses: In triage, Needs your reply, Paused, and In review.- In Needs your reply, the message is a reply and starts a turn.
- In In triage, the agent reads the message on its next turn.
- In Paused or In review, the Kalligator team reads the message when it reviews the report.
A message can have only files and no text.
Withdraw a report
You can withdraw a report before the final decision.- Open the Withdraw tab.
- Select Withdraw report, then Confirm withdrawal.
Appeal a decision
After a final decision, you cannot send messages on the report. To appeal, send an email to nathan@kalligator.com with the report ID.Track reports with the API
Poll for changes withupdated_since. Then read the thread of each report that needs your reply.
Get changed reports
Reply to the agent
PUT /api/reports/{report_id}/files/{file_id}. Then send its ID in files. See Retries and polling.