Rewards

Each program has a reward table. The table gives an amount in US dollars for each severity: low, medium, high, and critical.

​

The amount

• Your report uses the reward table of the policy version when you submitted. Later changes to the table do not change your report.
• An accepted report gets the table amount for its confirmed severity.
• The Kalligator team can set a different amount only with a recorded reason.
• A severity of none gets no reward.

You see the amount when the team approves the reward.

​

From acceptance to your bank

If your bank does not accept the payout, the report shows Bank payout failed. Update your bank details in Stripe from the Payouts section of your account page. Stripe then tries again.

​

Payout status in the API

payout is null until the team approves the reward. After approval: payout.amount_cents is the amount in US cents. approved_at, transferred_at, received_at, and payout_failed_at give the time of each step.

​

Reward pools

Each program has a reward pool of customer money for rewards. When the free money in the pool is less than the largest reward of the program, the program pauses new reports. Reports that you already submitted continue as normal.